All transactions are subject to the following terms and conditions. If you are in any doubt about the details below, please contact us for clarification. None of these terms and conditions will affect your statuatory rights in any way.
All prices as shown in our literature and on our website are shown in Pounds Sterling, inclusive of all common charges..
Delivery is included within certain areas , but an additional delivery charge may be levied outside of these areas.
There are three methods of initiating an order:
Whichever way you choose, you will be contacted to confirm the exact price of the order and to double check any non standard variations. Once these details have been finalised, an order confirmation will be produced order acknowledgement , or return of our order confirmation by e-mail, shall form the contract.
Our Standard terms are payment on or before delivery. Deposits are payable in (£) Pounds Sterling by the following means; cash, postal order, Visa, MasterCard, Switch, Delta or American Express.
Goods shall not be released upon orders paid by cheque, until such a cheque passes clearance. Where payments are made using a 'card' based method, it should be noted that any goods subsequently purchased by this method can only be delivered to the cardholders registered address.
Should for any reason you wish to cancel your order, this must be done so in writing no later than 7 days AFTER THE DAY you ordered the goods. If you choose to cancel your order at this stage, you must initially email us stating clearly that you wish to cancel your order and quoting your order number. You must then follow this up by submitting a formal cancellation note in writing to our office
You will however be responsible for the costs of returning goods unless your reasons are validated by this office.
Once we have received your signed order, your order will be passed on to our inhouse manufacturer for construction & delivery. delivery will be carried out as soon as practically possible, for general guidance on the average lead times please email us.
On receipt of your order, you will be contacted by us, to determine a mutually agreeable delivery date. Products may be delivered direct from our own vehicles. In exceptional circumstances it may prove necessary to alter the delivery date, according to level of orders and seasonal variations, but you will be consulted prior to any alteration.
All 'delivery only' orders will be made only to the side of the delivery vehicle, unless otherwise agreed at time of order. It is the responsibility of the customer to arrange for the building to be moved from the delivery point to it's assembly site. Under no circumstances will the delivery vehicle leave the public highway to facilitate a delivery, unless it's driver is certain that it is safe to do so.
If the building is to be installed by one of our fitters , it is the customers responsibilty to ensure that the base is prepared in accordance with proper standards. It is also the customers responsiblity to secure the building once erected, if applicable, and to ensure that there is adequate access for the building to be delivered. Any potential access problems, i.e. through house, sharp turns, up steps or archways etc must be notified at the time of order.
If a delivery is not completed due to inadequate or incorrect information, our fitters reserve the right to make a recall charge to cover any expenses they may incur in returning to complete the delivery at a later date.
We make every effort to ensure the product ordered arrives to you in perfect condition. If for any reason you are not satisfied with our product or service, then please contact us and we will endeavour to resolve the problem.
Any complaints will be acknowledged within 48 hours of the normal office hours and will be dealt with according to our strict guidelines, in a fair and confidential manner. We will keep you fully informed during this period and will provide as much help as possible in getting the problem resolved as quickly as possible.